HP NC375i adapter in Proliant DL580 G7 stops responding

• HP NC375i adapter in Proliant DL 580 G7 server, the adapter may stop responding, requiring a server reboot to recover the operation of the adapter.

Below is the HP advisory:
HP advisory c02964542

Link:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_ba847bafb2a2d782fcbb0710b053ce01=wsrp-navigationalState%3DdocId%253Demr_na-c02964542-13%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01&ac.admitted=1395243335327.876444892.199480143

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c02964542

Version: 10

Advisory: (Revision) HP ProLiant and HP StorageWorks Systems: HP NC375i, NC375T, NC522m, NC522SFP, NC523SFP, CN1000Q Network Adapters - FIRMWARE UPGRADE REQUIRED to Avoid the Loss and Automatic Recovery of Ethernet Connectivity or Adapter Unresponsiveness

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2012-12-05

Last Updated: 2012-12-05

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DESCRIPTION

Document Version	Release Date	Details
10	12/05/2012	Updated the Scope with information regarding ProLiant DL980 G7 servers.
9	09/11/2012	Updated the link in the Resolution to the Linux driver for NC375i, NC375T, NC522m, and NC522SFP adapters.
8	07/06/2012	Added serial number range information
7	06/21/2012	Updated links to firmware and drivers to latest versions; updated Affected firmware versions.
6	03/29/2012	Updated the Resolution with direct links to the firmware and drivers that resolve this issue.
5	02/10/2012	Updated the Resolution with links to the VMware website for servers running VMware.
4	12/13/2011	Updated the Resolution with links to hp.com for servers running VMware.
3	11/22/2011	Updated the Resolution with the corrected firmware for the NC375i adapter on D2D4312 and D2D4324 backup systems. Also replaced the link to the Smart Update Firmware DVD Version 9.30 ISO image file, which was inoperative.
2	11/18/2011	Updated the Resolution with the corrected firmware for the CN1000Q and NC523SFP adapters.
1	08/11/2011	Original Document Release.

IMPORTANT : Firmware Version 4.0.585 for the NC375i, NC375T, NC522m, and NC522SFP, Firmware Version 4.9.81 for the NC523SFP, and Firmware Version 4.8.22 for the CN1000Q network adapters are required to prevent the loss and recovery of Ethernet connectivity, or adapter unresponsiveness requiring a reboot to recover, from occurring. HP recommends performing these upgrades at the customer's earliest possible convenience. Neglecting to perform the recommended action and not performing the recommended resolution could result in the potential for subsequent errors to occur.

The HP network adapters listed in the Scope section (below) may encounter either of the following:

• The adapter may temporarily lose Ethernet connectivity, and then automatically recover.

OR

• The adapter may stop responding, requiring a server reboot to recover the operation of the adapter.

Note: There is a low probability of this occurring when operating under a normal network workload.

SCOPE

Any of the following HP network adapters that are running the firmware versions listed below:

Note: Servers shipped after April 1, 2012 (serial number xxx214xxxx or later) are NOT susceptible to this issue (excluding the ProLiant DL980 G7).

Note: ProLiant DL980 G7 servers with SPI Board Version B01 (or later) and EDC Version G-5210 (or later) are NOT susceptible to this issue. The labels with the SPI Board and EDC version are located on the bottom of the SPI Board, near the PCI Edge Connector.

IMPORTANT: The firmware components as linked below should be run as they contain additional stability enhancements over the versions contained in HP Service Pack for ProLiant 2012.06.0. Even if firmware version 4.0.585 was installed by the SPP, this component should be run to install these critical stability enhancements.

Network Adapters and Affected Firmware Versions

Network Adapter	Affected Firmware Versions
CN1000Q Dual Port Converged Network Adapter	EARLIER than firmware version 4.8.22
NC375i Integrated Quad Port Multifunction Gigabit Server Adapter	EARLIER than firmware version 4.0.585
NC375T PCI Express Quad Port Gigabit Server Adapter	EARLIER than firmware version 4.0.585
NC522m Dual Port Flex -10 10GbE Multifunction BL-c Adapter	EARLIER than firmware version 4.0.585
NC522SFP Dual Port 10GbE Server Adapter	EARLIER than firmware version 4.0.585
NC523SFP 10Gb 2-port Server Adapter	EARLIER than firmware version 4.9.81

The NC375i adapter is integrated on the following servers and storage systems:

• ProLiant DL370 G6 Server
• ProLiant DL580 G7 Server
• ProLiant DL585 G7 Server
• ProLiant DL980 G7 Server
• HP Business Data Warehouse Appliance
• StorageWorks D2D4312 Backup System
• StorageWorks D2D4324 Backup System

RESOLUTION

Servers shipped after April 1, 2012 (serial number xxx214xxxx or later) are NOT susceptible to this issue (excluding the ProLiant DL980 G7).

ProLiant DL980 G7 servers with SPI Board Version B01 (or later) and EDC Version G-5210 (or later) are NOT susceptible to this issue. The labels with the SPI Board and EDC version are located on the bottom of the SPI Board, near the PCI Edge Connector.

This has been corrected in the following network adapter firmware upgrades, which can be located for download using the following navigation:

IMPORTANT: To perform these upgrades under Windows Server or Linux, first upgrade the firmware, reboot the server, and then upgrade the driver. The firmware and driver for VMware are available as a single download.

Firmware for NC375i, NC375T, NC522m, and NC522SFP Adapters
(Windows Server and Linux)

Operating System	Firmware Download
Windows Server 2003/2008 (x86)	HP QLogic (NX-3031) (P3) Online Firmware Upgrade Utility for Windows Server 2003/2008 Version 1.3.9.5 (CP017663.EXE) (contains firmware version 4.0.585)
Windows Server 2003/2008/2008 R2 (x64)	HP QLogic (NX-3031) (P3) Online Firmware Upgrade Utility for Windows Server 2003/2008 x64 Editions Version 1.3.9.5 (CP017664.EXE) (contains firmware version 4.0.585)
Red Hat Enterprise Linux 5 (x86) Red Hat Enterprise Linux 6 (x86) SUSE Linux Enterprise Server 10 (x86) SUSE Linux Enterprise Server 11 (x86)	HP QLogic (NX-3031) (P3) Online Firmware Upgrade Utility for Linux i386 Version 5.0.0 (CP017665.scexe)
Red Hat Enterprise Linux 5 (x64) Red Hat Enterprise Linux 6 (x64) SUSE Linux Enterprise Server 10 (x64) SUSE Linux Enterprise Server 11 (x64)	HP QLogic (NX-3031) (P3) Online Firmware Upgrade Utility for Linux x86_64 Version 5.0.0 (CP017666.scexe)

Firmware for CN1000Q and NC523SFP Adapters
(Windows Server and Linux)

Note: ProLiant G7 servers should first be reconfigured for Increased Cooling before performing this upgrade.

Operating System	Firmware Download
Windows Server 2003/2008 (x86)	HP QLogic (NX-3031) (P3P) Online Firmware Upgrade Utility for Windows Server 2003/2008 Version 1.0.0.2 (C) (CP017717.EXE) (contains firmware version 4.9.81)
Windows Server 2003/2008/2008 R2 (x64)	HP QLogic (NX-3031) (P3P) Online Firmware Upgrade Utility for Windows Server 2003/2008 x64 Editions Version 1.0.0.2 (C) (CP017718.EXE) (contains firmware version 4.9.81)
Red Hat Enterprise Linux 5 (x86) Red Hat Enterprise Linux 6 (x86) SUSE Linux Enterprise Server 10 (x86) SUSE Linux Enterprise Server 11 (x86)	HP QLogic (NX-3031) (P3P) Online Firmware Upgrade Utility for Linux i386 Version 1.1.10 (CP017715.scexe) (contains firmware version 4.9.81)
Red Hat Enterprise Linux 5 (x64) Red Hat Enterprise Linux 6 (x64) SUSE Linux Enterprise Server 10 (x64) SUSE Linux Enterprise Server 11 (x64)	HP QLogic (NX-3031) (P3P) Online Firmware Upgrade Utility for Linux x86_64 Version 1.0.6 (CP015186.scexe) (contains firmware version 4.8.22)

Driver for NC375i, NC375T, NC522m, and NC522SFP Adapters
(Windows Server and Linux)

Operating System	Driver Download
Windows Server 2003/2008 (x86)	HP QLogic (NX-3031/cLOM8214) (P3/P3P) Multifunction Driver Version 4.4.8.812 (CP015192.EXE)
Windows Server 2003/2008/2008 R2 (x64)	HP QLogic (NX-3031/cLOM8214) (P3/P3P) Multifunction Driver Version 4.4.8.812 (CP015193.EXE)
Red Hat Enterprise Linux 5 (x86/x64) Red Hat Enterprise Linux 6 (x86/x64) SUSE Linux Enterprise Server 10 (x86/x64) SUSE Linux Enterprise Server 11 (x86/x64)	HP QLogic nx_nic (NX-3031) (P3) Driver for Linux Version 4.0.585-2 (hp-nx_nic-4.0.585-2.src.rpm)

Driver for CN1000Q and NC523SFP Adapters
(Windows Server and Linux)

Note: ProLiant G7 servers should first be reconfigured for Increased Cooling before performing this upgrade.

Operating System	Driver Download
Windows Server 2003/2008 (x86)	HP QLogic (NX-3031/cLOM8214) (P3/P3P) Multifunction Driver Version 4.4.8.812 (CP015192.EXE)
Windows Server 2003/2008/2008 R2 (x64)	HP QLogic (NX-3031/cLOM8214) (P3/P3P) Multifunction Driver Version 4.4.8.812 (CP015193.EXE)
Red Hat Enterprise Linux 5 (x86/x64) Red Hat Enterprise Linux 6 (x86/x64) SUSE Linux Enterprise Server 10 (x86/x64) SUSE Linux Enterprise Server 11 (x86/x64)	HP QLogic qlcnic (cCOM8214) (P3P) Driver for Linux Version 5.0.17.4-2 (hp-qlcnic-5.0.17.4-2.src.rpm)

VMware Firmware/Driver Downloads for NC375i, NC375T, NC522m, and NC522SFP Adapters 

• VMware ESXi 5.0 Networking Driver (nx_nic) Version 5.0.601
  
  http://downloads.vmware.com/d/details/dt_esxi50_qlogic_nx_nic_50601/dHRAYnRoZWViZHAlJQ 
• VMware ESX/ESXi 4.x Networking Driver (nx_nic) Version 4.0.602
  
  http://downloads.vmware.com/d/details/dt_esxi40_qlogic_nx_nic_40602/ZHcqYnRwZXBiZCpwcA 

VMware Firmware/Driver Downloads for CN1000Q and NC523SFP Adapters

• VMware ESXi 5.x Networking Driver (qlcnic) Version 5.0.727
  
  http://downloads.vmware.com/d/details/dt_esxi50_qlogic_qlcnic_50727/dHRAYnRoJUBiZHAlJQ 
• VMware ESX/ESXi 4.x Networking Driver (qlcnic) Version 4.0.727
  
  http://downloads.vmware.com/d/details/dt_esxi40_qlogic_qlcnic_40727/ZHcqYnQqQGhiZEBlZA 

Firmware Upgrade for the NC375i Adapter on D2D4312 and D2D4324 Backup Systems

1. Go to
   http://www.hp.com/
2. Click Support & Drivers .
3. Click Drivers and Software .
4. Enter D2D4324 for the product name and click Search .
5. Select the appropriate product from the page that follows.
6. Select the appropriate operating system.
7. Click Cross operating system (BIOS, Firmware, Diagnostics, etc.).
8. Click Firmware .
9. Click D2D Component Firmware Version 20111101 (or later).
10. Download and install d2d_fw_bundle_20111101.zip (or later).
11. Follow the instructions located under the Release Notes tab to install the firmware.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: http://www.hp.com/go/myadvisory

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .

To search for additional advisories related to these network adapters, use either of the following search strings:

+Advisory -"Software and Drivers" +CN1000Q

OR

+Advisory -"Software and Drivers" +NC +Adapter