Meeting request returns NDR from a delegate who has left the organisation

Microsoft Outlook lets you configure a delegate for a Microsoft Exchange Server 5.5, Microsoft Exchange 2000 Server, or Microsoft Exchange Server 2003 mailbox. If the delegate that you select is damaged, corrupted, or missing, the following symptoms may occur:
  • Meeting requests are incorrectly sent to previously-removed delegates.
  • You cannot add a user as a delegate if that user was previously a delegate and then had been removed from the list of delegates.
  • A non-delivery report (NDR) is generated when a user sends a meeting request to a mailbox because that mailbox has a delegate whose mailbox has been deleted. The NDR will look similar to the following:
    Your message did not reach some or all of the intended recipients.
    
         The following recipient(s) could not be reached:
    
              User D on 4/4/2005 12:10 PM
    
    The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address. <server.domain.com #5.1.1>

 
Solution:

If the removed delegate still receives meeting requests, or if senders of meeting requests receive NDRs, follow these steps first:

  1. In Outlook, when you are using the mailbox where the delegate was previously established, click Options on the Tools menu, and then click Delegates.
  2. Click Add, and then click the delegate that had been removed if the name of the delegate is available. You can select another user in the Global Address List if the original delegate has been removed. Try to establish the same permissions that were previously used, if you know what they are. Then, click OK.
  3. Click OK to close the Options dialog box.
  4. Restart Outlook.
  5. On the Tools menu, click Options, and then click Delegates.
  6. Click to clear the Send meeting requests and responses only to my delegates, not to me check box.
  7. Click the delegate that you had re-added, click Remove, and then click OK to close the Options dialog box.
  8. Restart Outlook.
  9. Send the user a meeting request. Then, make sure that the meeting request was not sent to the former delegate.

Ref: http://support.microsoft.com/kb/312433


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